Terms and Conditions

1. General Information

These Terms and Conditions apply to all sales of Emilia Eats products (hereinafter referred to as “Products”) and constitute a binding agreement between Emilia Eats (the “Seller”) and the buyer (the “Customer”).

2. Product Availability

• The Seller endeavors to ensure that all Products listed on the website or available through other sales channels are in stock.
• However, availability is subject to change, and the Seller reserves the right to modify or discontinue any product at its discretion without prior notice.

3. Ordering and Payment

• All orders must be placed through the official Emilia Eats platform or an authorized retailer.
• Payment must be made in full before the order is processed.
• Accepted payment methods will be clearly listed during checkout.

4. Pricing

• Prices for Products are indicated in the currency specified at the time of purchase.
• The Seller reserves the right to change prices at any time without prior notice, but any price changes will not affect orders that have already been processed.

5. Delivery

• Delivery Area: Emilia’s products are available for delivery within specified regions. Shipping fees may apply and will be displayed at checkout.
• Delivery Time: Delivery times are estimates and may vary depending on factors such as location, stock availability, and shipping service. The Seller is not liable for delays caused by third-party couriers.

6. Product Quality and Handling

• Products: Emilia’s products must be stored according to the instructions provided to ensure quality and safety.
• Quality Assurance: If you receive Products that are damaged or not in the expected condition, please contact us immediately. The Seller will provide a replacement or refund, depending on the situation.

7. Returns and Refunds

Due to the perishable nature of the Products, we are unable to accept returns. If there is an issue with the Product received (e.g., damage or spoilage), the Customer should notify the Seller within 24 hours of delivery to be eligible for a refund or replacement.

8. Customer Responsibilities

The Customer is responsible for:

• Ensuring the Products are stored at the correct temperature or conditions as needed.
• Providing accurate delivery information.
• Inspecting the Products upon delivery and notifying the Seller of any issues within the prescribed time frame.

9. Limitation of Liability

• The Seller’s liability is limited to the amount paid for the Products.
• The Seller is not liable for any indirect or consequential damages, including but not limited to loss of business, profits, or goodwill.

10. Privacy and Data Protection

• We value your privacy. The Seller collects, processes, and stores personal information in accordance with our Privacy Policy.
• Your data will only be used to fulfill orders and communicate regarding the status of your purchase.

11. Changes to Terms

The Seller reserves the right to modify these Terms and Conditions at any time.

• Any changes will be communicated to Customers, and the updated terms will be effective immediately upon publication.